Gaming is meant to be fun, not stressful. fy99 believes that responsible gaming is part of a happy, balanced life. Use our tools and guidelines to stay within your limits and get the most enjoyment out of every session.
Responsible gaming means treating gaming as a form of entertainment — not a source of income or a way to relieve stress. At fy99, we always want our users to play for enjoyment, and we are committed to making sure that enjoyment never becomes a problem.
Online gaming is growing rapidly in Bangladesh, with people of all ages enjoying Sports Betting, slots, and Live Casino. But like any form of entertainment, gaming has its limits — and staying aware of those limits is what responsible play is all about.
To promote responsible gaming on fy99, we have put in place a range of tools and policies. On this page, you will find out how to monitor your gaming habits, when to take a break, and where to get help if things go wrong.
Most people enjoy gaming in a healthy way. But for some, it can spiral out of control. Watch out for the following signs:
Players on fy99 are encouraged to follow these core principles of responsible gaming:
Fy99 is actively working to build a responsible gaming culture. We offer several practical tools you can use at any time. To enable Deposit Limits, Session Time Limits, or Self-Exclusion, simply contact our support team.
Our customer support team is also available 24/7, seven days a week. If you have any concerns, reach out — we will help you in complete confidence.
Fy99 provides several effective tools to help you keep your gaming experience safe and in control.
Set a maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately when set. If you increase a limit, the change takes effect after 48 hours.
Set a time limit for each gaming session. Once the time is up, the system will automatically send you a reminder and help you close the session.
If you need a short break, set a cooling-off period. You can temporarily suspend your account for anywhere between 24 hours and 6 months.
If you need an extended break, activate Self-Exclusion. While active, all login access and transactions on your account will be completely blocked.
View a full history of your bets, wins, losses, and spending. This helps you understand your own habits and make informed decisions.
A message will appear at set intervals reminding you how long you've been playing and how much you've spent.
Before each session, write down the maximum amount you're prepared to spend. This should be an amount whose loss won't affect your day-to-day life.
Chasing losses by placing more bets to recover money from a previous session is a dangerous habit. Treat each session independently, and take a break once your set budget is gone.
Avoid gaming when you're drinking, exhausted, or emotionally overwhelmed. Your judgment is impaired in these states, and the risk of harm is much higher.
Do not make gaming your only form of entertainment. Make time for family, friends, exercise, and other hobbies too.
Winning is never guaranteed. Avoid placing larger bets or taking on debt in anticipation of future wins.
Even when you are on a winning streak, stick to your budget and time limits. Getting caught up in the excitement of winning and going beyond your limits can lead to significant losses down the line.
Taking out loans for gaming, failing to pay bills, draining savings, or hiding money from family — these are serious financial warning signs.
Feeling restless, anxious, or depressed when unable to game; lying or being secretive about gaming; struggling to focus on work or studies.
Strained relationships with family and friends, avoiding social events, or neglecting work and studies — these are signs that deserve your attention.
Log in to your fy99 account and go to Profile Settings.
In Settings, click on the "Responsible Gaming" option.
Set limits based on your needs — whether for deposits, session time, or exclusion.
Save your changes. Reducing a limit takes effect immediately; increasing one requires a 48-hour waiting period.
If you have trouble setting up any tools, contact our live chat support directly — we're happy to help.
If you notice a problem, stop gaming right away. Activate a Cooling-Off period or Self-Exclusion to lock your account immediately.
Let a family member or trusted friend know what you're going through. Don't try to handle it alone — reach out for support. Keeping problems hidden only makes them worse.
Reach us via our 24/7 live chat. Our trained team will help you take the right steps while keeping your information completely confidential.
Take stock of how much you have spent on gaming. If necessary, consult a financial advisor and restructure your budget.
Gaming addiction is a mental health issue. If needed, seek advice from a mental health professional. It is a completely normal and courageous decision to do so.
Even after you've recovered, don't rush back into gaming. Return gradually by setting new limits and playing responsibly.